Use this guide to help make your meetings more effective.  Whether you are the facilitator or a participant, follow these best practices to make the most of your time.

Ask yourself the following questions after your next meeting…

  • Did I understand the goals of the meeting
  • Were all the attendees engaged and focused on the goals of the meeting
  • Were there any actions items as a result of the meeting
  • Was this the best use of my time – everyone’s time?

Continue reading Meeting Guidelines for Organizers and Participants

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by Matt Webb, CEO of the design studio BERG. The studio specialises in product invention and strategy

The following summary was pulled from interconnected.org, Matt Webb’s blog. The article outlines considerations for product designers working on digital or “virtual” products. Here are some key considerations.

A product is just like a product when the product is…

  • shelf demonstrable – their value and utility are self-evident, with no interaction
  • sociable – explainable in a  sentence or 140 characters or less
  • audience specific – fulfilling a known need  or purpose for a defined persona
  • measurable – success metrics are defined, built in and used to inform direction
  • predictable – products should behave as expected. Understand expectations framed by experience and metaphor
  • holistic – the service, brand and product compliment each other throughout the customer experience

Read the original post here…


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A few years back I was hired to build an internal UX practice and redesign a legacy ad serving platform for a large Digital Agency. Like all of my projects, I started with highly visible, collaborative customer and technical research. I created the video below to summarize my first 3 months on the job and demonstrate how the research would guide the design.

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Anticipation Explorable Interfaces Metaphors
Autonomy Fitts’ Law Protect the User’s Work
Color Blindness Human-Interface Objects Readability
Consistency Latency Reduction Track State
Defaults Learnability Visible Interfaces
Efficiency of the User Limit Tradeoffs

Designing interfaces can be challenging, especially when working with a large team. Adopting a core set of design principals is a good way to objectively manage team feedback. Bruce Tognazzini’s First Principles of Interaction Design (copyright 2003 by Bruce Tognazzini) to be an excellent foundation to use when designing with large teams…


Continue reading First Principles of Interaction Design

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“Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works. The design of the Mac wasn’t what it looked like, although that was part of it. Primarily, it was how it worked. To design something really well, you have to get it. You have to really grok what it’s all about. It takes a passionate commitment to really thoroughly understand something, chew it up, not just quickly swallow it. Most people don’t take the time to do that. Continue reading To design something really well…

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Here is another great video illustrating the evolution and impact of crowd sourcing on digital media. The video is done in the style Michael Wesch’s Web 2.0 video. Crowd-sourcing is a powerful method of data collection that evolves concepts much faster and more comprehensive than traditional methods. Imagine a synapse in our nervous system, now imagine that synapse as a person. You get the idea…

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