Facilitation

A few years back, I was leading an integrated UX practice in a well known Digital Ad Agency. We had dedicated UX designers aligned to development teams. Each UX designer took on the responsibilities of Product Owner working with Product Managers and Customers, kicking off sprints, running grooming sessions and facilitating collaborative requirements discovery with their dedicated development teams.

Here is a short video demonstrating the work and outcome of “Sprint 0” for a new product.

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Listening

Do you ever find yourself drifting off while conducting interviews? Are you having trouble remembering what an interviewee said during a conversation? Are you busy thinking of your response or opinion before the other person has finished speaking?

If this describes you, your hearing may be fine but your listening needs work. To get more out of  interviews and conversations, you’ll need to work on becoming an “active listener”.

Guidelines

To be an active listener, you’ll need to clear your mind, focus, ask questions, reflect, and paraphrase throughout the conversation. Here are 12 helpful tips to follow the next time you have important feedback to collect. Continue reading Listen up!…and have better interviews

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Finding the right terminology for a product’s features and content can be challenging. This can be especially challenging if the original taxonomy evolved within a highly specialized group or culture. Terminology born under these circumstances can easily be considered jargon and completely foreign to others outside the group.So how do we avoid terms that can be considered jargon? Continue reading Name That Thing Exercise

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Spitwads is a general-purpose brainstorming workshop designed to elicit ideas, achieve group consensus and identify follow-up action items.

– from sourcemaking.com – The guys from the 56 Geeks Project

Start with a question

Pose a question to the group, like “How can we improve performance of X?” or “What is the most important thing we are missing in our process?” The question should be thought provoking and open ended.

Continue reading Spitwad Brainstorm – Facilitator Guide

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The following guidelines are recommended for Agile teams who are responsible for company wide release demos. While in person demos are preferred, it can be challenging to get all your employees to stop what they’re doing and attend a presentation. To that end, a video webinar is a great alternative. They can provide the same value, they can be viewed by remote employees and they can generate more feedback and engagement than in person presentations.

Consider the objectives

There are three general objectives for presenting product updates to employees…

  • Generate enthusiasm for the product updates
  • Promote the value of features being released
  • Gather high-level feedback that may be added to an enhancement list or backlog

Continue reading Webinars and release demos

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Use this guide to help make your meetings more effective.  Whether you are the facilitator or a participant, follow these best practices to make the most of your time.

Ask yourself the following questions after your next meeting…

  • Did I understand the goals of the meeting
  • Were all the attendees engaged and focused on the goals of the meeting
  • Were there any actions items as a result of the meeting
  • Was this the best use of my time – everyone’s time?

Continue reading Meeting Guidelines for Organizers and Participants

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by Matt Webb, CEO of the design studio BERG. The studio specialises in product invention and strategy

The following summary was pulled from interconnected.org, Matt Webb’s blog. The article outlines considerations for product designers working on digital or “virtual” products. Here are some key considerations.

A product is just like a product when the product is…

  • shelf demonstrable – their value and utility are self-evident, with no interaction
  • sociable – explainable in a  sentence or 140 characters or less
  • audience specific – fulfilling a known need  or purpose for a defined persona
  • measurable – success metrics are defined, built in and used to inform direction
  • predictable – products should behave as expected. Understand expectations framed by experience and metaphor
  • holistic – the service, brand and product compliment each other throughout the customer experience

Read the original post here…

http://interconnected.org/home/2012/03/08/air_quotes_product

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