A few years back, I read Indi Young’s Mental Models – Aligning Design Strategy with Human Behavior. I was inspired by the detailed and methodical process she outlined to better understand a customer “problem space”.
Unfortunately, it’s not always practical for scrum teams to allocate several sprints to research and map a mental model of the customer. And Indi will tell you “Research Doesn’t Fit into Fast-Spinning Cycles”.
So how do you get some of the directional goodness of mental model into your sprint? Continue reading Include Customer Statements in Your User Stories